Lufthansa Systems GmbH & Co. KG is one of the world's leading providers of IT services in the airline industry. It draws its unique strengths from an ability to combine profound industry know-how with technological expertise and many years of project experience. The company offers its more than 300 airline customers an extensive range of successful and in many cases market-leading products for the aviation industry. The innovative IT products and services in Lufthansa Systems’ portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model. Apart from improving process efficiency and optimizing resource utilization, IT also has a positive impact on the passenger's travel experience. Accordingly, one key aspect in the development and refinement of IT solutions is to help airlines improve their understanding of customer needs and address these with intelligent IT solutions.